Milwaukee 902033063 11x7x3 Tool Storage Bag for 12-Volt Other Tools Zip Closure EMAILS: We do receive numerous emails through out the day and at times we cannot answer them immediately, so please be patient and we will answer them as fast as we can. SHIPPING: We provide our customers with super fast shipping and will upload the tracking number for your order directly to eBay for your convenience. We also do combined shipping when you purchase two or more items. We ship via USPS, once it has been shipped we cannot control the time it would arrived to you, whether it be priority mail or standard/economy mail. I can tell you that eBay estimates are not always correct. At this time, we only ship to United States, Alaska, Hawaii and the US Protectorates. RETURNS: We believe in our parts and stand behind them, if you are not satisfied please contact us and we will work out a solution. All parts are USED unless otherwise noted. Buyer is to contact seller before returning an item. Returns are subject to a 20% restocking fee or the equivalent of shipping/fees if that amount exceeds the 20%.