EXCELLENT CONDITION HAS FOLLOWING FEATURES. Looks Like New at First Glance. Physical Body: At First Impression Device looks as New. No Dents, scuff etc. Minimum Battery life of 85%. Also tested on 21 Point Check System which includes all functions like charging – Mic Functionality – Bluetooth Connection – Volume. Comes with 1 Year Warranty from All State Insurance. eBay has partnered with Allstate to include a powerful warranty with every eBay Refurbished product. So, you’re covered in the event your item breaks or malfunctions. PACKAGING / KITTING. Once the device is Tested, Cleaned and Graded, the device is packaged & kitted properly. We ensure that product is securely packaged for shipping. The Refurbished Devices May Come in Generic Box. LABELED. All our Refurbished products have been labeled by our Quality Control Department and placed in the warehouse. All Serial #s are recorded. ACCESSORIES INCLUDED 1) Comes with Apple Certified Charging Cable. STORE POLICY HANDLING TIME: Same Day, All order placed by 10.00AM CDT (Dallas). All order placed passed 10:00AM CDT (Dallas will be shipped next day. This does not include Weekends and US Holidays. SHIPPING: Typically all parcels are delivered between 2 – 3 Days after dispatch. Options for Fast deliveries are available as well. High $ Value Items would need Signature or can be held at a convenient location to be picked up. Signatures maybe added based on the location of delivery or recommendation from carrier. PAYMENTS: Payments accepted like PayPal, Apple Pay, Samsung Pay, etc. Starting a Claim with All State Insurance: https://pages.ebay.com/refurbishedprogramwarranty/index.html File a claim at Allstate Protection Plans anytime, 24/7. Have your receipt and covered item with you. Many claims are approved instantly. In other cases, a specialist will guide you through the next steps. All State will repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one. REPLACEMENT/EXCHANGE: Replacement will be offer depending on the stock availability. STARTING A RETURN: 1. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu. 2. Select the reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly. 3. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both eBay Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service. 4. Depending on the return policy, we'll provide you with a return shipping label and packing slip. 5. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It is a good practice to include tracking information when returning an item. 6. You can include a note for a replacement if its preferred. 7. Make sure to remove any iCloud, Google Account from the device before sending otherwise a restocking fee would be charged. HOW TO REMOVE ICLOUD: Go to iCloud.com and log in. Go to Find my iPhone. Select in top middle "All Devices.” Select the device that was returned to us. Select where it says, "All Devices" and there should be a small "x" on the right side of the item that was returned to us. When you hover over the "x" it should say remove and click it and you should get a message warning that says, "If you remove the item another person can put their apple account on it". ***Warning*** MAKE SURE NOT TO ERASE THE ITEM BUT REMOVE THE ITEM HOW DO I REMOVE ANY OLD ACCOUNT ASSOCIATED WITH APPLE AIRPODS: 1-Connect your Airpods to your iPhone or iPad, once it is connected change the name to your name. 2-Press and hold the setup button on the back of the Airpods Charging Case for 15 seconds until the light at the front starts to flash amber then white. 3-Let go off the setup button when the light flashes white. 4-Your Airpods are now in their factory state, all ready to be paired up again. Pair Airpods with iPhone, iPad, or iPod touch On your device, go to Settings > Bluetooth, then turn on Bluetooth. Open the case with your AirPods inside, then hold it next to your device. Follow the onscreen instructions, then tap Done. Starting a Claim with All State Insurance: https://pages.ebay.com/refurbishedprogramwarranty/index.html File a claim at Allstate Protection Plans anytime, 24/7. Have your receipt and covered item with you. Many claims are approved instantly. In other cases, a specialist will guide you through the next steps. All State will repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one. HOW TO CONTACT US: Steps to get in contact to US on the eBay messaging system 1. Please go to your purchase history and find the order from our side. 2. On the right side of the order it will say more actions. 3. Once you click that it will say to contact the seller. 4. Pick send seller a message. From there please write your message to us! 5. Please note that you will get a reply within 24 hours (Monday- Thursday) so please be patient. For all issues or inquiries, you might have to please message us on the messaging system before negative feedback is left as we are here to help! Thank you for your business.